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Generic Management (59201).

The learner will be able to apply the principles of operational planning, strategy and action planning and risk management. They will also understand the basics of people and talent management, coaching and performance management and negotiations and conflict resolution

What you’ll learn

The principles of operational planning

People and talent management

Conflict resolution and more….

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  • Digital interactive content
  • Digital interactive assessments
  • Unlimited access

Course introduction

The learner will be able to apply the principles of operational planning, strategy and action planning and risk management. They will also understand the basics of people and talent management, coaching and performance management and negotiations and conflict resolution

Requirements

  • Grade 11
  • Digital device (laptop, tablet).
  • Learnership contract with a SETA.

Who this course for

  • Employers
  • Employees
  • Anyone wanting to upskill

FAQ

Question 1

Hybrid methods use a creative form of product usage to meet their goals. For example, participatory-design methods allows users to interact with and rearrange design elements that could be part of a product experience, in order discuss how their proposed solutions would better meet their needs and why they made certain choices. Concept-testing methods employ a rough approximation of a product or service that gets at the heart of what it would provide (and not at the details of the experience) in order to understand if users would want or need such a product or service.

Most of the methods in the chart can move along one or more dimensions, and some do so even in the same study, usually to satisfy multiple goals. For example, field studies can focus on what people say (ethnographic interviews) or what they do (extended observations); desirability studies and card sorting have both qualitative and quantitative versions; and eyetracking can be scripted or unscripted.

Question 2

Hybrid methods use a creative form of product usage to meet their goals. For example, participatory-design methods allows users to interact with and rearrange design elements that could be part of a product experience, in order discuss how their proposed solutions would better meet their needs and why they made certain choices. Concept-testing methods employ a rough approximation of a product or service that gets at the heart of what it would provide (and not at the details of the experience) in order to understand if users would want or need such a product or service.

Most of the methods in the chart can move along one or more dimensions, and some do so even in the same study, usually to satisfy multiple goals. For example, field studies can focus on what people say (ethnographic interviews) or what they do (extended observations); desirability studies and card sorting have both qualitative and quantitative versions; and eyetracking can be scripted or unscripted.

Question 3

Hybrid methods use a creative form of product usage to meet their goals. For example, participatory-design methods allows users to interact with and rearrange design elements that could be part of a product experience, in order discuss how their proposed solutions would better meet their needs and why they made certain choices. Concept-testing methods employ a rough approximation of a product or service that gets at the heart of what it would provide (and not at the details of the experience) in order to understand if users would want or need such a product or service.

Most of the methods in the chart can move along one or more dimensions, and some do so even in the same study, usually to satisfy multiple goals. For example, field studies can focus on what people say (ethnographic interviews) or what they do (extended observations); desirability studies and card sorting have both qualitative and quantitative versions; and eyetracking can be scripted or unscripted.

Question 4

Hybrid methods use a creative form of product usage to meet their goals. For example, participatory-design methods allows users to interact with and rearrange design elements that could be part of a product experience, in order discuss how their proposed solutions would better meet their needs and why they made certain choices. Concept-testing methods employ a rough approximation of a product or service that gets at the heart of what it would provide (and not at the details of the experience) in order to understand if users would want or need such a product or service.

Most of the methods in the chart can move along one or more dimensions, and some do so even in the same study, usually to satisfy multiple goals. For example, field studies can focus on what people say (ethnographic interviews) or what they do (extended observations); desirability studies and card sorting have both qualitative and quantitative versions; and eyetracking can be scripted or unscripted.

Question 5

Hybrid methods use a creative form of product usage to meet their goals. For example, participatory-design methods allows users to interact with and rearrange design elements that could be part of a product experience, in order discuss how their proposed solutions would better meet their needs and why they made certain choices. Concept-testing methods employ a rough approximation of a product or service that gets at the heart of what it would provide (and not at the details of the experience) in order to understand if users would want or need such a product or service.

Most of the methods in the chart can move along one or more dimensions, and some do so even in the same study, usually to satisfy multiple goals. For example, field studies can focus on what people say (ethnographic interviews) or what they do (extended observations); desirability studies and card sorting have both qualitative and quantitative versions; and eyetracking can be scripted or unscripted.

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